What to do when your company makes a mistake

It can happen to good companies as well as weak ones. Your organization makes a “relationship defining” mistake with a new customer or even worse, one of your best customers. How do you handle it? On a recent client engagement where we were retained to increase sales...

The free-agent nation

I read an interesting article in the Harvard Business Review that was written by Jody Greenestone Miller and Matt Miller titled The Rise of the Supertemp. The article does a really nice job of positively exposing and exploring the growing numbers and interest in what...

Aftermarket services come of age

I think it is safe to say that with Avnet’s latest announcement regarding their introduction of Avnet Integrated Resources , that the aftermarket logistics business just got a little more crowded,  a little more consolidated, and a lot more recognized. The terms...