Is Outsourcing the Answer? Maybe. Maybe not.

In NBC’s comedy Outsourced,Todd Dempsy (Ben Rappaport) moves to India to manage the company’s newly outsourced call center.  When he meets the team he will be managing he discovers that they have little to no understanding of the product-line and how to engage with...

How to Manage Clients Out

Earlier this month I wrote a post for EBN about how to manage your company and clients when the classic 80/20 rule applies.  That is, when a small number clients generate 80 percent (or more) of your revenue.  In the post, I made the recommendation to manage clients...

Contributing to EBN and the supply chain community

EBN is an incredible resource for those within the supply chain industry.  EBN’s stated goal is “to help answer timeless questions of how the electronics industry should organize manage, manage its supply chain, and navigate its boom-and-bust cycles.”  One of the ways...